For years HUB has offered superior technical
support to its customers. Included in the price of our equipment
is the necessary support for start up and maintenance for the
first year of operation. All equipment comes with operation
and maintenance manuals. HUB is happy to assist you with any
questions you may have. We may have to bill you for our time
depending on the issues at hand but we will advise you of any
cost associated with support before it is provided.
All heavy equipment is built to order and can
be shipped anywhere. Most equipment orders require some custom
options. Call us to determine the specifics for your order. Lead
time from ordering to delivery is typically 8 weeks. We stock
many smaller items.
Terms & Payment Information
Prepayment is required on all orders. All payments
must be made in US funds. A deposit is required on all equipment
orders, and full payment is required before delivery.
HUB accepts Master Card, Visa, American Express,
money orders and personal checks.
A $35.00 fee is charged for all returned checks. All prices are subject to change.
Crating & Shipping
All equipment is shipped FOB from Orwell, VT. We ship
equipment freight collect unless other arrangements are made.
We ship UPS, FedEx, and Motor Freight. For equipment requiring
installation by HUB, we can often arrange delivery at a significant
discount. All equipment shipped motor freight requires crating.
Crating on equipment ranges $100-$500 per piece. HUB can ship equipment
IF on-site work is required for construction
or installation of your HUB equipment, we will provide you with
a detailed estimate of these expenses upon request. The cost
of equipment does not include any on-site expenses.
All equipment and devices HUB distributes
carry the manufacturers warranty, usually one year.
All HUB equipment is guaranteed free of defects in workmanship
and materials for one year. Refractory castings break
down in normal operation and carry only a 60 day warranty.
Specific warranty information is available for each piece
of equipment. Call for more information.
Returns & Exchanges
All returns and exchanges must be authorized
by HUB. Minimum 20% restocking fee applies. Refunds are made
on orders returned within 10 days in original condition only.
All other returns are for HUB credit only. No exchanges are
available on custom orders; we will, however, do what we can
to ensure your satisfaction. We make every effort to keep our
customers satisfied. If you have any questions about your order,